FAQs

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

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Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Orders Questions

Simply choose the product you love, select any available options, add it to your cart, and complete checkout. Once your order is placed, you’ll receive an order confirmation email.

If you need to change or cancel your order, please contact us as soon as possible at support@mossmend.com. We’ll do our best to help before your order is processed. Once an order has been packed or shipped, we may not be able to make changes.

Yes. MossMend currently offers free shipping on orders over $65.

Once your order ships, you’ll receive a shipping confirmation email with tracking information when available. If you need help checking your order status, please contact us at support@mossmend.com with your order number.
Sometimes tracking information may take a few business days to update after shipment. If your tracking has not updated for several days, feel free to contact us and we’ll help check the status.
You can reach us at: support@mossmend.com We usually reply within 1–2 business days.

Returns & Refunds

We accept returns within 30 days of delivery for eligible items. To be eligible for a return, the item must be unused, in its original condition, and in its original packaging. Please contact us at support@mossmend.com before sending anything back. Items returned without contacting us first may not be accepted.
Please contact us within 7 days of delivery at support@mossmend.com. Include your order number and clear photos of the item and packaging. We’ll review the issue and help make it right.
Once your return is received and approved, your refund will be processed to your original payment method. Please allow several business days for your bank or payment provider to complete the refund.
If your order qualified for free shipping, there is no original shipping fee to refund. Return shipping costs may be the customer’s responsibility unless the item arrived damaged, defective, or incorrect.
Unable to find satisfactory answers ? Contact Support